Terms and Conditions

1. Who we are

In these Terms, "Asteya", "we", "us" and "our" mean Asteya Private Limited, a private limited company incorporated in India under the Companies Act, 2013.

Corporate Identity Number (CIN)

U71100TS2026PTC219842

Date of incorporation

22 July 2026

Registered office

Unit 149, MIG Phase-1, BHEL, Mig Colony, R.C. Puram, Medak – 502032, Telangana, India

Email

accounts@asteyatechnologies.co.in

"You" and "Customer" mean the person or organisation using this website or purchasing goods or services from us.

2. What we do

Asteya is an engineering and manufacturing company. We design, manufacture and integrate mechanical, electrical and electromechanical components, systems and assemblies for railway and aerospace programmes; we provide engineering services including consultancy, technical advisory, project management, systems integration, research and development, testing, validation and lifecycle support; and we build and operate digital solutions including digital twin modelling, predictive and preventive maintenance, remote diagnostics and asset monitoring.

Our offering is directed at businesses and organisations, not at consumers purchasing for personal use.

3. Use of this website

This website is provided for general information about Asteya and its capabilities. Nothing on it constitutes an offer capable of acceptance, a warranty, or engineering advice on which you should act without a written engagement with us.

Descriptions of programmes, capabilities and experience on this website are provided in good faith and reflect our records at the date of publication. Programme experience attributed to our founding engineers was accrued while they were employed by the organisations named, before Asteya was incorporated; it does not represent contracts delivered by Asteya, nor any endorsement by those organisations.

You may not use this website unlawfully, attempt to gain unauthorised access to it, or reproduce substantial parts of its content without our written permission.

4. Quotations and orders

• Quotations are valid for 30 days from the date of issue unless the quotation states otherwise, and may be withdrawn or revised before acceptance.
• Quotations are based on the specification, drawings, quantities, tolerances and delivery requirements supplied to us. A change to any of these may change price and lead time.
• An order becomes binding only when we confirm it in writing, or begin performance with your knowledge.
• Where you supply drawings, specifications or materials, you are responsible for their accuracy and for your right to provide them to us.
• Made-to-order and custom-manufactured items cannot be cancelled once manufacture has started, except on the terms set out in our Refund Policy.

5. Prices, taxes and payment

• Prices are as stated in the applicable quotation, order confirmation or subscription schedule.
• Unless expressly stated otherwise, prices are exclusive of Goods and Services Tax (GST) and of any other tax, duty, levy, cess or statutory charge, which will be added at the rate applicable on the date of invoice.
• For international supply, prices exclude customs duties, import taxes, clearance charges and any local levies in the destination country, which are the Customer's responsibility unless the agreed delivery term states otherwise.
• Payment terms are as stated on the invoice. Where no term is stated, invoices are payable within 30 days of the invoice date.
• We may require an advance payment, a milestone payment schedule or a deposit before commencing work, particularly for made-to-order manufacture and for tooling.
• Digital and monitoring services are charged per asset or per fleet, in advance of each billing period, as set out in the applicable subscription schedule.
• We may charge interest on overdue amounts, and may suspend performance or withhold delivery while payment is overdue.
• Payments made through a third-party payment gateway are also subject to that provider's own terms. We do not receive or store your full card or bank credentials.

6. Delivery, title and risk

Delivery, lead times, freight responsibility and the point at which risk passes are set out in our Shipping Policy and in the applicable order.

Delivery and completion dates are estimates given in good faith. They are not guaranteed unless we have expressly agreed a guaranteed date in writing. Title to goods does not pass to the Customer until we have received payment in full, even where risk has already passed.

7. Inspection and acceptance

You must inspect goods on delivery and notify us of shortage, transit damage or visible non-conformity within the periods set out in our Return Policy. Where an inspection and test plan, first article inspection or acceptance procedure has been agreed, acceptance is determined by that procedure.

8. Warranties

We warrant that:

• goods will, at the time of delivery, conform in all material respects to the specification agreed in writing; and
• services will be performed with the reasonable skill and care expected of a competent engineering provider in the railway and aerospace sectors.

Unless a different period is agreed in writing, the warranty period for goods is 12 months from the date of delivery. Our obligation under this warranty is, at our option, to repair the goods, replace them, or issue a credit — as described in the Return Policy.

The warranty does not cover:

• fair wear and tear, or consumable items;
• damage caused by incorrect installation, storage, handling or operation outside the agreed operating conditions;
• modification, repair or reworking of the goods by anyone other than us or a party we authorise;
• failure caused by a design, specification, drawing or material supplied or mandated by the Customer;
• any defect the Customer knew of and accepted before delivery.

Digital, monitoring and predictive-maintenance outputs are engineering decision-support tools. They are based on the data actually captured and on modelling assumptions, and they do not guarantee that a failure will be detected or prevented. They do not replace the Customer's own statutory inspection, maintenance and safety obligations, or the judgement of the Customer's responsible engineers.

9. Intellectual property

All intellectual property we own before an engagement, and all intellectual property we create in the course of it — including designs, drawings, calculations, models, digital twin models, algorithms, software and know-how — remains our property unless we have expressly assigned it to you in writing.

Where we deliver goods or reports, you receive a non-exclusive right to use the associated documentation for the operation and maintenance of the asset supplied. Intellectual property you supply to us remains yours, and you grant us the right to use it as needed to perform the work.

10. Confidentiality

Each party will keep confidential the other's technical, commercial and operational information disclosed in connection with an engagement, and will use it only for the purposes of that engagement. This does not apply to information which is or becomes public through no fault of the receiving party, was already lawfully held, or must be disclosed by law or by a regulator. Where a separate non-disclosure agreement exists, it prevails.

11. Limitation of liability

Nothing in these Terms limits or excludes liability which cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to that:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, contracts, anticipated savings, goodwill, data, or costs of service interruption, delay or lost operational availability, however arising; and
• our total aggregate liability arising out of or in connection with a particular order or engagement is limited to the amounts actually paid to us by the Customer under that order or engagement.

The Customer remains responsible for the safety, certification, approval and fitness of the wider system, vehicle, installation or programme into which our goods or services are incorporated.

12. Force majeure

Neither party is liable for failure or delay in performing its obligations caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, act of government, change in law, embargo, strike or industrial action, failure of utilities or transport networks, or the failure of a sub-supplier for such a reason. Affected obligations are suspended for the duration of the event, and either party may terminate the affected order if the event continues for more than 90 days.

13. Compliance and export control

Both parties will comply with applicable law, including anti-bribery, anti-money-laundering, sanctions, export control and data protection law. Goods, technical data and services in the railway and aerospace sectors may be subject to export control or licensing requirements, and we may decline or suspend supply where a required authorisation is not in place.

14. Termination

Either party may terminate an engagement with immediate written notice if the other commits a material breach and fails to remedy it within 30 days of written notice, or becomes insolvent or subject to winding-up or insolvency proceedings. On termination, you must pay for all work performed and all goods, materials and committed costs incurred up to the date of termination.

15. Changes to these Terms

We may amend these Terms from time to time by publishing a revised version on this page with a new "Last updated" date. The version in force at the date your order is confirmed governs that order. Material changes will not be applied retrospectively to an order already accepted.

16. Governing law and jurisdiction

These Terms and any dispute arising out of them or their subject matter are governed by the laws of India. The courts at Hyderabad, Telangana, India have exclusive jurisdiction, save that either party may seek interim or injunctive relief in any competent court. The parties will first attempt to resolve any dispute by good-faith discussion between senior representatives.

17. General

• If any provision is held unenforceable, the remaining provisions continue in force.
• A failure to enforce a right is not a waiver of it.
• Neither party may assign an engagement without the other's written consent, except to a group company or a successor to its business.
• Nothing in these Terms creates a partnership, joint venture or agency between the parties.
• These Terms do not give rights to any third party.

18. Related policies

These Terms should be read together with:

• Refund Policy
• Return Policy
• Shipping Policy
• Privacy Policy

19. Grievance Officer

If you have a complaint about our goods, services, invoicing or conduct, you may raise it with our grievance officer, whose details are published below in accordance with applicable law.

Name of the office

Head Office

Designation

Director

Name and address of the company

ASTEYA PRIVATE LIMITED
Unit 149, MIG Phase-1, BHEL, Mig Colony, Ramachandrapuram, Medak-502032, Telangana, India

Email

accounts@asteyatechnologies.co.in

Phone

+91 8523045736

Working hours

Monday to Friday, 9:00 to 18:00 IST

We acknowledge grievances within 7 business days of receipt and aim to resolve them within 30 days.