1. Scope
Asteya supplies engineering goods and services to businesses and organisations. Our work is largely made to order, engineered to a customer's specification, or delivered as ongoing monitoring of a customer's own assets. That shapes this policy: we do not offer change-of-mind refunds, because the work we do for one customer generally has no value to another.
This policy should be read with our Terms and Conditions, Return Policy and Shipping Policy.
A signed contract takes precedence over this page. Where a purchase order, supply contract, master services agreement or subscription schedule sets out its own cancellation, milestone or refund terms, those terms apply instead of this policy to the extent of any inconsistency.
2. Engineering and consultancy services
This covers consultancy, technical advisory, project management, systems integration, research and development, testing, validation and lifecycle support.
| Situation | Refund |
|---|---|
| Cancelled before work starts | Full refund of any advance, less costs already committed on your behalf (for example sub-contractor bookings, travel already booked, or material ordered to your specification). We will itemise any deduction. |
| Cancelled after work starts | Refund of the unearned balance of the advance. Fees for work already performed, and for costs already committed, are not refundable. We will provide a statement of work performed to the cancellation date. |
| Work delivered but materially defective | We will first re-perform the affected work at our own cost. If we cannot bring it up to the agreed standard within a reasonable period, we will refund the fees attributable to that work. |
| Work completed and accepted | Not refundable. |
3. Manufactured goods, components and assemblies
Refunds for physical goods are handled through our Return Policy, because a refund normally depends on the goods being returned and inspected first.
In summary:
- Where goods do not conform to the agreed specification, are damaged in transit, or the wrong item was supplied, our remedy is — at our option — to repair, replace, or refund the price of the affected goods.
- Where a refund is the chosen remedy, it covers the price of the affected goods and, where the fault was ours, the return freight.
- Made-to-order, custom-manufactured and bespoke tooling items are not refundable once manufacture has begun, except where they fail to conform to the agreed specification.
- Goods returned for reasons other than our error may, at our discretion, be credited less a restocking and re-inspection charge, and less freight.
4. Digital services, monitoring and subscriptions
This covers asset monitoring, predictive-maintenance subscriptions and remote diagnostics contracts, which are charged per asset or per fleet.
- Subscription fees are billed in advance for each billing period. Fees for the current period are not refundable, and cancellation takes effect at the end of the period already paid for.
- Where you have paid in advance for future periods beyond the current one, those future periods are refunded on a pro-rata basis on cancellation.
- One-off setup, installation, instrumentation, commissioning and integration charges are not refundable once that work has been performed.
- If a service is unavailable for a materially extended period because of a fault on our side, we will credit the affected period. Unavailability caused by the customer's own network, sensors, power, access restrictions or asset changes is not credited.
5. Duplicate, failed and incorrect payments
These are corrected in full, and this is not discretionary:
- Duplicate payments — refunded in full on identification, whether you tell us or we detect it.
- Payment debited but order not created — refunded in full. Note that a payment which fails at the gateway may show as a temporary hold on your statement and be released by your bank without our involvement, usually within 5 to 7 business days.
- Amount charged incorrectly — the difference is refunded in full.
- Payment made to us in error — refunded in full, subject to our verifying the payer's identity and bank details.
6. How to request a refund
Email accounts@asteyatechnologies.co.in with the subject line "Refund request", including:
- your organisation name and contact details;
- our invoice number, order number or purchase order reference;
- the payment date, amount and method used;
- the transaction or reference number from your payment receipt;
- the reason for the request, with photographs, inspection reports or measurement data where the request concerns goods or a technical defect.
We acknowledge refund requests within 3 business days. Requests concerning goods may require the goods to be returned and inspected before a decision — see the Return Policy.
7. How long refunds take
| Stage | Timeframe |
|---|---|
| Acknowledgement of request | Within 3 business days |
| Decision (no goods return needed) | Within 7 business days of receiving all information |
| Decision (goods to be returned and inspected) | Within 10 business days of our receiving and inspecting the goods |
| Refund initiated once approved | Within 7 business days of approval |
| Funds reaching your account | Typically 5 to 10 business days after we initiate, depending on your bank, card issuer or payment provider |
Refunds are made to the original payment method and to the original payer. We cannot refund to a different card, account or third party. Where the original method is no longer available, we will refund by bank transfer to an account in the payer's name, after verification.
Once we have initiated a refund, the time taken for it to appear is controlled by the banks and payment networks involved, not by us. Bank charges, currency-conversion differences and cross-border transfer fees deducted by intermediary banks are outside our control and are not reimbursed by us.
8. Taxes on refunds
Where GST or another tax was charged on the original invoice, the refund is processed together with the corresponding credit note, and the tax element is adjusted in accordance with applicable tax law. Refunds against export or foreign-currency invoices are made in the currency of the original invoice.
9. What is not refundable
- Work already performed and accepted.
- Made-to-order or custom-manufactured items that conform to the agreed specification.
- Bespoke tooling, jigs, fixtures and patterns produced for your order.
- Setup, installation, commissioning and integration work already carried out.
- Subscription fees for the current billing period.
- Third-party licences, certifications or test-house fees we have already paid on your behalf and cannot recover.
- Freight, insurance and customs charges already incurred, except where the underlying fault was ours.
- Losses of the kind excluded by clause 11 of our Terms and Conditions.
10. Disagreements
If you disagree with a refund decision, reply to our decision email asking for it to be escalated. We will have it reviewed by someone not involved in the original decision and respond within 15 business days. This does not affect any statutory right you may have. Unresolved disputes are subject to clause 16 (Governing law and jurisdiction) of our Terms and Conditions.
11. Grievance Officer
If a refund request is not resolved to your satisfaction, you may escalate it to our grievance officer, whose details are published below in accordance with applicable law.
- Name of the office
- Head Office
- Designation
- Director
- Name and address of the company
-
ASTEYA PRIVATE LIMITED
Unit 149, MIG Phase-1, BHEL, Mig Colony, Ramachandrapuram, Medak-502032, Telangana, India - accounts@asteyatechnologies.co.in
- Phone
- +91 8523045736
- Working hours
- Monday to Friday, 9:00 to 18:00 IST
We acknowledge grievances within 7 business days of receipt and aim to resolve them within 30 days.
Contact us
Phone: +91 8523045736
Time: Monday – Friday (9:00 – 18:00) IST
Email: accounts@asteyatechnologies.co.in
ASTEYA PRIVATE LIMITED
Unit 149, MIG Phase-1, BHEL, Mig Colony, Ramachandrapuram,
Medak-502032, Telangana, India
CIN: U71100TS2026PTC219842